In the post-COVID environment, public service agencies around the globe are dealing with reductions in staff, office closures and an increasing demand for services. They need to work with customers remotely, while keeping sensitive data secure and ensuring a smooth customer journey. Document exchange can help them achieve this by providing a quick, accessible way for customers to review and sign documents.
There’s a wide range of software that facilitates document exchange, each having its own strengths and weaknesses. Certain are designed for specific industries and are able to handle various file formats. Some offer more advanced collaboration features and include a dynamic editor for documents. This allows all stakeholders to collaborate on documents at the same time and communicate via chats within the document and commenting features. It also reduces the back-and-forth of transferring files, which can slow up project work.
Certain software that facilitates document exchange can recognize text and images within a document. This allows it to automatically categorize and recognize details, and label and tag it. This makes it easier to find particular information, and it can also recognise hand notes, whiteboard images and scanned documents. This could save time by reducing the need for manual searches, and also increase the accuracy.
Other software that facilitates document exchange can provide an audit trail of each activity on the system. This can help decrease the risk of data breaches, and give business leaders assurance that their information is being properly protected. Certain software can also identify duplicates to save time as well as space.